If your account is locked for security reasons, please reach out to our support team at [email protected]. We will quickly investigate the cause and help you get your account unlocked.

Rest assured: your rewards and points are safe, and you can access them as soon as your account is unlocked.

Possible reasons for a lock:

- Multiple incorrect password attempts

- Login from an unusual location

- Login from an unauthorized device

- Suspicious activity detected by the game provider during a test